Important Booking Information
for Holiday Rental Properties

General Conditions of Tenancy

• Our staff will describe the premises and their positions as accurately as possible and in good faith. No responsibility or refunds are accepted for errors in presentations or descriptions.

• The number of tenants must not exceed the maximum occupancy as stated by the agent.

• All damages, breakages and losses to the property and/or furniture or furnishings are to be reported to the agent and paid for immediately.
• No persons on the premises shall be guilty of conduct that is of nuisance to adjoining occupiers. In units, Strata Title by-laws and regulations must be observed.
• Garbage bins are to be put out on the relevant day and brought in. In the case of excessive garbage, there will be a minimum charge of $20 for it to be taken away.
• Failure to comply with any of the above conditions will result in immediate termination of your tenancy.
• All advance bookings are accepted on behalf of the current owner. If this property is sold we cannot accept responsibility for decisions made by the new owner.
• Bookings are made in good faith by the agent and may be subject to any changes as notified by the owner prior to the commencement of the booking. The agent cannot accept responsibility for the actions taken by the owners of the premises outside their control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur).
• Tariffs are subject to change without notice.

Seasons

Off Peak	2/01/2013 - 20/12/2013
Peak (Christmas & New Year Period to end of January -)	21/12/2013 - 31/01/2014

Arrivals:

• Weekly bookings. Arrivals can commence from 2.00pm - 4.00pm on the day of arrival.
  Note: NO KEYS available before 2.00pm

• Weekend bookings: Arrive any time after 12 noon Friday, Depart 3.30pm Sunday.

Departures:

• Weekly bookings: Departure time is 9.30am on the day of departure.

• Weekend bookings: Departure time is 3.30pm on Sunday or day of departure.

If departing outside office hours, please leave the key in the box at the office.

Cleaning:

Cleaning is on an honour system, please leave the premises ready for the next people, exactly as you would wish to find it.

Rates:

• Rates are subject to change and may vary from the price quoted prior to confirmation.

• Payment is by Cash, Cheque, or Credit Card only.

Bookings:

• All bookings are subject to owner confirmation.

• All Weekend Bookings must be paid In Full within 7 Days of Booking.

• All Weekly Bookings must be confirmed with a 50% Deposit on booking with the balance payable One Month prior to the dates booked.

• Christmas Re-booking - The current occupant has first option to re-book for the same period the following year. Bookings must be confirmed by payment of half rental by 31st March. If payment is not received by 31st March, the property will be made available to the first person who confirms by payment of half rental. Balance of rental due by 1st December.

Cancellations:

• Fees will be charged for all cancellations as follows:-

• Weekly Bookings: 50% of the total booking will be charged PLUS a cancellation fee of 13% of the total booking. However, if the house can be re-let then only the 13% cancellation fee will apply.

• Weekend Bookings (e.g. . Less than 7 days) 100% of total booking will be charged. However, if the house can be re-let then only a cancellation fee of 13% of the total booking will apply.

For Example

Total weekly booking $1,000	Total weekend booking $500
If NOT re-let then $1000 - (50% of $1000) - (13% of $1000) = $370 refunded	If NOT re-let then $500 - (100% of $500) = $NIL
If re-let then $1000 - (13% of $1000) = $870 refunded	If re-let then $500 - (13% of $500) = $435 refunded

General Guidelines:

• As our holiday homes are occupied by holiday renters at most time of the year, we invite you to view the property from the outside and inspect the photos of the interior in our office.

• All premises are fully furnished except for linen, towels and paper goods (PLEASE BRING YOUR OWN).

• Our aim is to provide the highest possible standard, but all premises are privately owned and are furnished and decorated to the owners personal taste and requirements.

Please Note:

• All paper goods and cleansers must be supplied by the occupant.
• All damages and breakages must be paid for by the occupant.
• Minimum 2 nights booking.
• Unfortunately NO PETS allowed (unless specifically mentioned).

Keys:

• Spare keys are not retained by us, if you lose your keys or are locked out of the residence, you will need to contact the locksmith on 02 4344 3221.